Bridging the Gap: Re-Designing a User-Centric LMS for a Global Non-Profit
UI UX Case Study
Introduction
Designing a Learning Management System (LMS) for a global audience requires a thoughtful and iterative approach. In this case study, we’ll explore how we followed a design process rooted in agile methodology with a focus on enhancing user experience and crafting an intuitive interface that caters to a diverse learner base across different regions.
Problem
The existing LMS system faced significant design and usability issues. Confusing navigation, unclear content presentation, and a lack of responsiveness across different devices hindered user learning. These shortcomings hampered user engagement and knowledge retention, ultimately affecting the effectiveness of the learning programs. Additionally, the inflexibility of the system made it difficult to localize content or cater to diverse learner needs, limiting the platform’s potential for global adoption and hindering the organization’s reach.
Product Design Approach
User experience is our passion, so prioritizing learner needs was key from the start. We chose an agile approach to iterate quickly and involve real users throughout the process. Here’s how we tackled the project:
Understand the audience
The team started by diving deep into user needs. They conducted comprehensive research to uncover the learning behaviors and specific requirements of learners from non-profit organizations across diverse regions. This user-centered approach ensured the final product addressed the unique challenges and preferences of their global audience.
Design process with an agile approach
The designers employed an agile approach, which allowed for iterative feedback and continuous improvement. This approach facilitated quick adjustments based on the feedback from a global audience and ensured that the team was responsive to any changes or new insights that emerged during the process.
Low to high fidelity wireframes
The designers employed an agile approach, which allowed for iterative feedback and continuous improvement. This approach facilitated quick adjustments based on the feedback from a global audience and ensured that the team was responsive to any changes or new insights that emerged during the process.
Usability testing with a focused group
To ensure our design resonated with learners from all the regions. We conducted usability sessions with a focused group from different regions, getting their real-world perspectives on the LMS. This diverse feedback was invaluable – it helped us pinpoint any pain points and areas where we could improve the user experience for everyone.
Interface flexibility for customization
Recognizing the diverse needs of learners across different regions, we started with low-fidelity prototypes – think basic sketches and wireframes – that focused on core functionalities. This allowed us to quickly iterate and test different interface layouts with our global user group.
By getting real-world feedback early and often, we could adapt the prototype on the fly. For example, if learners from a specific region found the navigation confusing, we could test variations until we found a solution that felt intuitive for them. This iterative approach with our customizable prototype ensured a tailored experience that catered to the specific learning needs and preferences of different user groups.
Involvement of tech leads
The designers involved tech leads in the reviews and discussions to ensure that the technical aspects of the system were considered. This collaboration ensured that the proposed design solutions were technically feasible and practical, without compromising the needs and expectations of the end learners.
Results
Improved User Experience (UX)
By addressing regional needs and incorporating user feedback, the design enhances the overall UX for learners globally.
Increased Accessibility
The flexible interface ensures a wider reach by making learning materials accessible to users with varying technological limitations.
Globally-Inclusive Design
The LMS caters to diverse learning styles and cultural backgrounds, fostering a more inclusive learning environment.
Technically Feasible Solutions
Collaboration with tech leads ensures the final design aligns with technical capabilities, leading to a smooth and efficient LMS implementation.
Outcome
This case study showcases the effectiveness of a user-centered design approach. When coupled with an agile methodology and collaboration with key stakeholders, the project achieved a successful result. The focus on user experience and tailoring to diverse needs exemplifies how this approach helped the design team at A DesignSaga to create intuitive and engaging products for a global user base.
Crediting Digicorp: This case study highlights our previous work at Digicorp, now showcased on DesignSaga to demonstrate our skills and capabilities.